FAQ
LOS/ LAN/ PON blinking RED
Turn off the modem & the router
Re-insert all plug-ins.
Restart the modem & router after 2-5 mins
Check the connection
If still issue persists, contact support dept., on 7660847773 / 8096 733 733 or email us at [email protected]
How to do Online Renewal / Recharge
Login to your customer portal http://xfiber.in using your user id & password given at the time of connection
Go to “Recharge” tab
Recharge either with existing plan or new plan by making card payment
How to download Bill Online
Login to your customer portal http://xfiber.in using your user id & password given at the time of connection
Go to “Purchase” tab
Download the bill copy
How to establish a Dial-up connection (Windows)
Ensure you have a PC or a laptop with you to do a dial up
Notice the cord that connects the Syrotech/ Huawei modem to the router
Disconnect the cord from the router & connect it to the laptop/ PC
Go to Control Panel> Network and Internet > Network and Sharing Center
Setup a New Connection
Connect to internet
Setup PPPOE Broadband
Enter username & password
connected to internet
check speed / internet connection
*Note: The MAC needs to be reset while doing a dial up connection. Hence the customer needs to inform the EthernetXpress Support Dept. about doing a dial up connection
