TERMS AND CONDITIONS

Company Name: SVB Networks Private Limited
Website: https://xfiber.in
Email: support@xfiber.in

Effective Date: 11 October 2025
Last Updated: 11 October 2026

1. Introduction

Welcome to SVB Networks Private Limited (“SVB Networks”, “we”, “our”, or “us”).

SVB Networks provides broadband internet, IPTV, OTT-related services, and associated telecommunications and networking services through its authorized service channels and business partners.

These Terms and Conditions govern your access to our website, use of our services, subscription plans, online payment facilities, and related products and services.

By accessing our website, submitting a service application, making a payment, or using our services, you agree to these Terms and Conditions, together with any applicable service-specific terms, subscription conditions, and agreements.

If you do not agree with these Terms and Conditions, please discontinue use of the relevant services, subject to any existing contractual obligations and applicable law.

2. Eligibility and Customer Registration

Customers applying for our services must provide accurate, complete, and up-to-date information.

Depending on the service and applicable legal requirements, registration may require:

• Full name and contact details.
• Installation and billing address.
• Identity or address verification documents.
• Customer application forms and declarations.
• Other information reasonably required to activate or maintain the service.

Customers are responsible for ensuring that the information supplied to SVB Networks or its authorized service partners is accurate.

We may request additional information or verification where necessary to comply with applicable laws, regulatory requirements, security procedures, or service eligibility conditions.

Service activation may be declined or delayed where mandatory documentation is incomplete or the service cannot lawfully be provided.

3. Services Offered

SVB Networks may provide the following services, depending on availability and the applicable commercial arrangement:

• Broadband and internet connectivity.
• IPTV and live television services.
• OTT platform access or related subscription packages.
• New connection installation and activation.
• Networking equipment and related technical services.
• Customer support, maintenance, and troubleshooting.
• Services delivered through authorized Local Cable Operators (LCOs), franchise partners, or other service partners.

The availability of particular services may depend on geographical coverage, technical feasibility, upstream connectivity, third-party providers, and applicable regulatory approvals.

Service descriptions and packages published on our website are subject to the specific terms communicated at the time of purchase or subscription.

4. Subscription Plans and Pricing

Our subscription plans may specify bandwidth, validity, IPTV channel packages, OTT benefits, installation charges, equipment charges, and other service features.

Customers should review the applicable plan details before placing an order or making payment.

The following conditions apply:

1. Prices and plan benefits will be communicated through the applicable website, customer portal, authorized service partner, or other official sales channel.
2. Applicable taxes, including GST, will be charged as required by law and as disclosed for the relevant service.
3. Promotional offers, discounts, free trials, and bundled packages may be subject to additional eligibility conditions.
4. Any change to a customer’s existing subscription or agreed pricing will be handled in accordance with the applicable service agreement and law.
5. A payment does not guarantee activation where technical feasibility, documentation, or other mandatory requirements remain incomplete.

Where a plan includes a specified speed, actual internet performance may vary depending on network conditions, the customer’s equipment, Wi-Fi configuration, server capacity, and other factors.

5. Service Activation and Installation

New connections are subject to service availability, technical feasibility, infrastructure readiness, and completion of the required registration process.

Installation and activation timelines may vary depending on the location, availability of network infrastructure, permissions, equipment, and third-party dependencies.

Customers must provide reasonable access to the installation premises and cooperate with authorized technicians.

Any applicable installation charges, equipment charges, and other fees will be communicated through the relevant sales or service channel.

Where installation cannot be completed, the parties will address the matter in accordance with the applicable service terms and refund policy.

6. Internet Speed and Service Availability

SVB Networks makes reasonable efforts to maintain stable and reliable internet connectivity.

However, actual speeds and service availability may be affected by:

• Network congestion.
• Upstream internet or bandwidth provider interruptions.
• Equipment failures or power outages.
• Fiber cuts or other physical infrastructure damage.
• Maintenance, upgrades, or emergency repairs.
• Wi-Fi interference or limitations of customer equipment.
• Conditions outside our reasonable control.

Advertised bandwidth represents the applicable plan specification and does not necessarily guarantee identical performance for every application, device, or internet destination at all times.

We will make reasonable efforts to investigate reported service problems and restore service as soon as reasonably practicable.

Nothing in this section excludes any service-quality obligations, remedies, or consumer rights applicable under law.

7. Acceptable Use Policy

Customers must use our internet and related services lawfully and responsibly.

Customers must not use our services to:

• Conduct activities prohibited under applicable law.
• Access, transmit, or distribute unlawful content.
• Commit fraud, impersonation, or other unlawful acts.
• Gain unauthorized access to networks, servers, devices, or accounts.
• Distribute malware or conduct phishing, denial-of-service attacks, or similar malicious activities.
• Interfere with the security, integrity, or performance of our network.
• Send unlawful spam or engage in abusive network activity.
• Resell, redistribute, or commercially exploit the service without the required authorization.
• Violate intellectual property rights or the lawful rights of others.

Customers must comply with applicable Indian laws, lawful government directions, and reasonable technical and security requirements relating to the services.

Where misuse is reasonably suspected, we may investigate and take proportionate action permitted by applicable law and the relevant service agreement.

8. IPTV and OTT Services

IPTV and OTT services may be provided directly or through authorized third-party content providers, broadcasters, aggregators, or platform operators.

The following conditions apply:

1. Channel availability, content libraries, language options, and viewing features may vary by package and location.
2. Third-party content providers may change or discontinue particular channels or programs.
3. Access to certain OTT platforms may require a separate subscription, registration, or acceptance of third-party terms.
4. Customers must comply with applicable content licensing restrictions and usage conditions.
5. Customers must not unlawfully record, reproduce, distribute, rebroadcast, or commercially exploit protected content.

SVB Networks does not claim ownership of third-party content unless expressly stated.

Content availability and associated services remain subject to applicable licensing arrangements, third-party platform terms, and law.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate registration and billing information.
• Paying subscription fees and other applicable charges on time.
• Keeping account credentials confidential.
• Using the service through authorized connections and equipment.
• Protecting their own devices against malware and unauthorized access.
• Reporting suspected account misuse or security incidents promptly.
• Cooperating with reasonable troubleshooting procedures.
• Complying with applicable laws and service-specific conditions.

Customers should not tamper with network equipment, fiber connections, or other infrastructure belonging to SVB Networks or its authorized partners.

Any customer-owned equipment must be maintained in a condition suitable for the relevant service.

10. Equipment Ownership and Maintenance

Routers, Optical Network Terminals (ONTs), set-top boxes, and other devices may be sold, rented, loaned, or provided under a separate arrangement.

Ownership and return obligations depend on the applicable invoice, equipment agreement, or subscription terms.

Where equipment remains the property of SVB Networks or an authorized partner, the customer must take reasonable care of it and return it upon termination when required by the applicable agreement.

Customers may be responsible for loss or damage caused by misuse, negligence, unauthorized modification, or failure to return equipment, subject to the applicable agreement and law.

Manufacturer warranties, where applicable, will be governed by their stated terms.

11. Billing and Payments

Customers must pay subscription charges, installation fees, equipment charges, and other applicable amounts according to the agreed billing schedule.

Payments may be accepted through authorized online payment gateways, bank transfers, UPI, or other officially supported methods.

The following conditions apply:

• Customers should retain payment receipts or transaction references.
• A payment will be treated as completed for the relevant account after successful verification or confirmation through the applicable payment system.
• Duplicate payments and failed transactions will be reviewed under our Return, Refund and Cancellation Policy.
• Applicable taxes will be charged in accordance with law.
• Any billing dispute should be reported promptly with the relevant invoice or transaction details.

SVB Networks will not ask customers to disclose their ATM PIN, UPI PIN, or online banking password to verify or process payments.

12. Non-Payment and Suspension of Services

Where a customer fails to pay an amount that is properly due, SVB Networks may issue a payment reminder and take further action in accordance with the applicable subscription terms and law.

Depending on the circumstances, this may include suspension, restriction, or termination of the affected service after any required notice or procedure.

Service restoration may require payment of outstanding dues and any disclosed, lawfully applicable reconnection charges.

We will not use this section to override mandatory notice requirements or customer protections under applicable law.

13. Service Suspension and Termination

Services may be suspended, restricted, or terminated where permitted by applicable law and the relevant service agreement, including in circumstances involving:

• A customer request for disconnection.
• Persistent non-payment of amounts properly due.
• Material breach of the service agreement.
• Fraudulent registration or misuse of the service.
• Security threats or unlawful activity.
• A legal or regulatory direction requiring suspension or termination.
• Permanent infrastructure unavailability or circumstances making service delivery impracticable.

Where appropriate and legally required, we will provide notice and an opportunity to address the issue before taking action.

Any applicable refund or settlement following termination will be determined under the relevant subscription terms, refund policy, and law.

14. Network Maintenance and Interruptions

From time to time, we may carry out planned maintenance, upgrades, repairs, or other work necessary to maintain our network.

Such work may temporarily interrupt or affect service performance.

Where reasonably practicable, we will provide advance notice of planned maintenance through an appropriate communication channel.

Unexpected failures, fiber cuts, power interruptions, upstream outages, and emergency repairs may occur without advance notice.

We will make reasonable efforts to restore service as promptly as practicable.

15. Third-Party Services and Links

Our website and service packages may refer to or integrate with third-party websites, applications, payment providers, OTT platforms, content providers, network operators, and other external services.

Such services may be subject to separate terms, privacy policies, charges, and availability conditions.

SVB Networks is not responsible for the independent policies or operations of third parties beyond the responsibilities imposed on us by applicable law or contract.

Customers should review the terms of any third-party service before using it.

16. Privacy and Data Protection

SVB Networks processes personal information in accordance with its Privacy Policy and applicable Indian data protection laws.

Information may be used to activate services, manage customer accounts, process payments, provide support, maintain network security, and meet applicable legal or regulatory obligations.

As an internet service provider, we may be required to maintain certain subscriber, IP address assignment, IPDR, NAT, or other network records for the applicable retention period.

Such records may be disclosed to competent authorities where required by applicable law or a valid lawful direction.

Please refer to our Privacy Policy for further information about the collection, use, disclosure, and retention of personal information.

17. Intellectual Property

The website, company branding, logos, text, graphics, designs, and other materials owned by SVB Networks are protected by applicable intellectual property laws.

Customers may not copy, modify, distribute, publish, or commercially exploit our protected materials without prior authorization, except where permitted by law.

Third-party trademarks, logos, channels, and content remain the property of their respective owners.

18. Limitation of Liability

To the extent permitted by applicable law, SVB Networks will not be responsible for losses arising solely from circumstances beyond its reasonable control, including third-party network failures, natural disasters, widespread power outages, or other unforeseen events.

We will not be liable for indirect or consequential losses to the extent such exclusion is legally permitted and applicable to the relevant claim.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights, statutory remedies, or mandatory service obligations.

19. Force Majeure

Neither party will be considered in breach of its obligations to the extent that performance is prevented or materially delayed by circumstances beyond its reasonable control, including natural disasters, floods, fires, war, civil disturbances, government restrictions, widespread power failures, or major telecommunications infrastructure failures.

The affected party will make reasonable efforts to mitigate the impact and resume performance as soon as reasonably practicable.

This clause does not remove any payment, refund, or other obligation that continues to apply under the relevant agreement or applicable law.

20. Amendments to These Terms

SVB Networks may update these Terms and Conditions to reflect changes in its services, business operations, technology, or applicable laws.

The revised version will be published on our website with an updated revision date.

Where required by law or an existing agreement, we will provide appropriate notice or obtain any necessary consent before implementing a change.

Continued use of a service after a valid change takes effect will be subject to the revised terms to the extent permitted by applicable law.

21. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

Customers are encouraged to contact our support team first to resolve service-related complaints, billing disputes, or other concerns.

Nothing in these Terms and Conditions prevents customers from approaching a competent consumer commission, regulatory authority, court, or other forum where they are entitled to do so under applicable law.

Any contractual dispute will be handled by a competent forum in accordance with applicable law and any valid jurisdiction provisions in the relevant agreement.

22. Contact Information

For questions about these Terms and Conditions, service subscriptions, billing, or complaints, please contact:

SVB Networks Private Limited

Website: https://xfiber.in
Email: support@xfiber.in

Please include your customer ID or registered mobile number, where applicable, and a description of your query so our team can assist you.

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SVB Networks Private Limited
Connect the Future Today.