Company Name: SVB Networks Private Limited
Website: https://xfiber.in
Email: support@xfiber.in

Effective Date: 11 October 2025
Last Updated: 11 October 2026

1. Introduction

SVB Networks Private Limited (“SVB Networks”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, Local Cable Operators (LCOs), business partners, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you visit our website, use our broadband or internet services, access IPTV and OTT services, make payments, contact our support team, or otherwise interact with our company.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it in the prescribed manner.

2. Information We Collect

Depending on the services you use and your relationship with us, we may collect the following categories of information.

A. Personal Information

• Full name.
• Mobile number and email address.
• Residential or business address.
• Customer ID, subscriber ID, or LCO identification details.
• Identity and address verification documents, where required by applicable law.
• Other information voluntarily provided when contacting us.

B. Service and Account Information

• Broadband connection and subscription details.
• Selected service plans and subscription duration.
• Installation and service activation details.
• Router, modem, and other relevant equipment information.
• Customer account and service request history.
• Technical complaints, troubleshooting records, and support interactions.

C. Network and Technical Information

To provide, maintain, secure, and troubleshoot our internet and related services, we may process relevant technical information, including:

• IP addresses and network assignment records.
• Connection, session, and authentication logs.
• Device identifiers and network equipment information.
• Date, time, duration, and technical details of network sessions.
• Network performance, diagnostic, and security logs.

Certain network records may be collected and retained to meet applicable telecommunications licensing conditions, government directions, cybersecurity requirements, and other legal obligations.

D. Payment Information

When you make payments for our services, we may process:

• Payment amount and transaction reference.
• Invoice and billing details.
• Payment status and transaction date.
• Information required to reconcile payments and maintain financial records.

Online payments may be processed by third-party payment gateway providers. We do not intend to store complete card numbers, card security codes, or other sensitive payment credentials on our own systems unless specifically required and lawfully permitted.

E. Website and Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address and browser type.
• Operating system and device information.
• Pages visited and time spent on the website.
• Referring website and basic website diagnostic information.
• Cookies and similar technologies, where used.

3. How We Use Your Information

We may use your information for the following purposes:

1. To register customers and create service accounts.
2. To provide broadband, internet, IPTV, OTT, and related services.
3. To process new connections, installations, upgrades, renewals, and disconnections.
4. To process payments, generate invoices, and maintain accounting records.
5. To provide customer support and resolve technical issues.
6. To monitor network performance, troubleshoot faults, and maintain service quality.
7. To prevent fraud, unauthorized access, misuse, and network security incidents.
8. To comply with applicable laws, ISP licensing conditions, lawful government directions, and regulatory requirements.
9. To maintain network logs and records where legally required.
10. To communicate service updates, maintenance notifications, billing reminders, and important account information.
11. To improve our website, services, and customer experience.
12. To send promotional communications where permitted by applicable law and, where required, with your consent.
13. To protect our legal rights and enforce our contractual terms.

We will use personal information only for lawful and specified purposes, subject to applicable legal requirements.

4. Legal Basis for Processing

We process personal information where permitted by applicable law, including when:

• You provide valid consent for a specified purpose.
• Processing is necessary for a purpose for which you have voluntarily provided the information and applicable law permits such processing.
• Processing is necessary to provide the services you request or administer your account, to the extent permitted by applicable law.
• We must comply with legal, regulatory, licensing, accounting, or cybersecurity obligations.
• Processing is otherwise permitted under applicable law.

Where consent is the applicable basis for processing, you may withdraw it in accordance with applicable law. Withdrawal will not affect processing lawfully carried out before the withdrawal, and certain information may still need to be retained to meet legal obligations.

5. Sharing and Disclosure of Information

SVB Networks Private Limited does not sell personal information to third parties for their independent commercial use.

We may share relevant information with the following categories of recipients when necessary and legally permitted:

A. Network and Telecommunications Partners

Upstream internet service providers, bandwidth providers, data centres, Internet Exchange (IX) providers, content delivery network providers, and other technical partners involved in delivering or maintaining our services.

B. Payment Service Providers

Payment gateways, banks, and financial institutions for processing payments, reconciling transactions, and resolving payment-related issues.

C. Service Providers

Authorized vendors and service providers that assist with hosting, software, billing, customer support, network monitoring, security, and technical maintenance.

D. Local Cable Operators and Business Partners

Authorized LCOs, franchise partners, and other service partners may receive customer or service information necessary to install, maintain, or support the relevant connection.

E. Government and Regulatory Authorities

We may disclose information to the Department of Telecommunications (DoT), law enforcement agencies, courts, regulators, or other competent authorities when required by applicable law or a valid legal direction.

F. Professional Advisers

We may disclose relevant information to our legal, accounting, auditing, or other professional advisers when necessary for legitimate business or legal purposes.

We expect service providers handling personal information on our behalf to protect it appropriately and use it only for authorized purposes.

6. Internet Activity and Network Logs

As an internet service provider, SVB Networks may process technical network information required to provide internet connectivity, authenticate subscribers, assign IP addresses, investigate network faults, protect network security, and comply with applicable licensing and legal obligations.

Where required, we maintain subscriber records, IP address assignment records, Internet Protocol Detail Records (IPDR), Network Address Translation (NAT) logs, and other prescribed technical records for the applicable retention period.

Such records may be disclosed to competent authorities where required by law or a valid lawful direction.

We do not claim that all internet activity is anonymous or that every technical record can be deleted immediately upon request. Certain records may need to be retained to meet applicable legal and regulatory requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website performance, and improve the user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will provide appropriate information and obtain consent for non-essential cookies or similar technologies.

8. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law.

Retention periods may vary depending on the type of information and the purpose of processing.

For example:

• Customer account information may be retained during the service relationship and for an appropriate period afterward.
• Billing, invoice, and payment records may be retained to meet applicable accounting and tax requirements.
• Network logs and subscriber records may be retained for periods prescribed by applicable telecommunications or cybersecurity requirements.
• Complaints, disputes, and legal records may be retained until the relevant matter is resolved and any applicable retention obligations have expired.

When information is no longer required and no legal retention obligation applies, we will take appropriate steps to delete or securely dispose of it.

9. Information Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.

Depending on the systems and services involved, safeguards may include:

• Access controls and authorized-user permissions.
• Network security and monitoring measures.
• Password and account protection.
• Secure handling of customer and billing records.
• Backup and recovery procedures.
• Appropriate confidentiality obligations for personnel and service providers.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security against every possible threat.

Where required by applicable law, we will take appropriate steps in response to personal data breaches, including providing notifications to affected individuals or authorities as legally required.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction of inaccurate or incomplete personal information.
• Request erasure of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise questions or complaints regarding our handling of personal information.
• Exercise other rights available under applicable data protection laws.

These rights may be subject to legal exceptions and record-retention requirements. For example, we may be unable to delete certain billing or network records while they remain subject to mandatory retention requirements.

To exercise a privacy right, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before responding to a request.

11. Children’s Privacy

Our services and website are not specifically directed at children for independent account registration.

Where personal information relating to a child is processed in circumstances covered by applicable law, we will follow the relevant requirements concerning parental or guardian consent and the protection of children’s personal information.

We do not knowingly collect children’s personal information for purposes unrelated to the services requested or other lawful purposes.

12. Third-Party Websites and Services

Our website or services may contain links to third-party websites, applications, payment gateways, IPTV platforms, OTT platforms, or other external services.

These third parties may maintain their own privacy policies and terms of use. SVB Networks Private Limited does not control the privacy practices of independent third parties.

We encourage users to review the applicable privacy policies before providing information directly to those third parties.

13. Communications and Marketing

We may contact customers regarding service activation, installation, billing, payments, service interruptions, maintenance, technical support, security alerts, and other service-related matters.

Promotional messages may be sent where permitted by applicable law. Where consent is required, we will obtain it before sending such communications.

You may request that we stop sending promotional communications. This will not prevent us from sending essential service, security, billing, or legally required notices.

14. Data Transfers

We may use service providers or technical infrastructure located in India or other jurisdictions, depending on our business and service arrangements.

Where personal information is transferred or accessed across borders, we will comply with applicable Indian data protection laws and any relevant restrictions or requirements imposed by competent authorities.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technologies, or applicable laws.

The updated version will be published on our website with a revised “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

16. Contact Us and Privacy Grievances

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:

SVB Networks Private Limited

Website: https://xfiber.in
Email: support@xfiber.in

Please include your name, registered mobile number or customer ID (where applicable), and a description of your request so that we can identify the relevant account and respond appropriately.

We will review and address privacy-related requests and complaints in accordance with applicable law.

17. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including applicable data protection, telecommunications, information technology, consumer protection, and other relevant legal requirements.

Any dispute relating to this Privacy Policy shall be handled in accordance with applicable Indian law and the jurisdiction of the competent courts.

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SVB Networks Private Limited
Committed to responsible data handling, customer privacy, and secure connectivity.